Not an information service — an assistant that acts. It books, changes and cancels, in the player's own language, around the clock. On WhatsApp today, with Apple Messages (iMessage) coming next.
Running today on a full tournament — courts, physio, transport, tickets and live draws.
Ace-istant online
Message
🎤
24/7Always on
7Languages, verified
7Services in one chat
🎤Voice notes, too
At a glance
One number. Nine things a player stops queueing for.
No app to install, no menu to learn, no instruction sheet handed out at accreditation. The assistant introduces itself the first time a player writes in, and keeps pointing them at what they haven't tried yet.
🎾
Book a practice court
“A court tomorrow at 10” — confirmed on the spot, with a code.
🩺
Book a physio
Each physio's own working day and session length, respected.
🚗
Arrange transport
Airport, hotel, anywhere on your list — described, or dropped as a pin.
🤝
Find a hitting partner
Bookable tournament sparrings, or another player free in the same window.
🎟️
Guest tickets
Name the guest and the count — granted against the day's allowance.
ℹ️
Ask anything about the event
Venue, stringing, laundry, hotel, dining — and every contact that matters.
🔔
Be told first
Draw out, your slot on the order of play, “you're up next”, reminders.
🙋
Reach a human
Anything without a tool behind it goes straight to your desk.
🎤
Speak instead of typing
A voice note gets the same answer as a typed message.
And for your team
🖥️
Full manual control
Every booking and every conversation, workable by hand in your console.
🌐
Read every chat in your language
One tap translates any player message or filed request.
📄
Your own PDFs, read by AI
Entry list, draw, order of play — any layout, published in minutes.
Shown working
Not a mock-up. Real screens, real bookings.
Every capability below is running today, on a full tournament — the player's side on WhatsApp, and your side in the operator console.
Tournament knowledge
Every tournament fact, one message away
Give the assistant your tournament's own information once, and every player gets an instant answer sourced from it — never guessed.
Every contact that matters: director, players' desk, stringer, physios — direct numbers, not a runaround
Daily life: dining hours and what's complimentary, laundry, hotel rates and bookings
The policies players ask about: accreditation limits, prize-money setup, the players' party
Contacts, stringing and laundry — answered from the tournament's own information. Real phone numbers and emails are blurred here.
Hotel rates, and an accreditation limit explained — including who grants an exception.
That's only a sample. Tell it whatever else your event wants players to know, and it answers from that.
Court booking
Book a practice court in one message
Players check what's free and reserve it on the spot — no app, no call to the front desk, no waiting for the office to open.
Plain language: “book me a court tomorrow at 10” is enough
Conflict-safe by construction: the slot is claimed at the database level the instant it is taken — two players can never end up on the same court at the same time
Confirmed instantly with a booking code, and an optional reminder before the session
On-behalf bookings: a coach or manager can book for their player — the record always shows who it's for and who arranged it
console · Courts
Asked for, confirmed and coded in one exchange — and live on your court grid the moment it lands.
Physiotherapy
Physiotherapy, booked the same way
The same conversation, a different resource — and the assistant respects each physio's own working day rather than a single shared timetable.
Per-physio schedules: every physio carries their own hours and session length, and slots are cut from their day
Name a physio, or just a time — “any physio Thursday afternoon” is enough
Same instant confirmation code and the same optional reminder before the session
Staff notes stay internal: your team can annotate any booking — nothing the assistant can read or repeat back
console · Physio
The player takes the nearest free time; your grid keeps one column per physio, each on their own hours.
Ground transportation
A ride, arranged in one message
Airport pickups, hotel transfers, anywhere on the tournament's list — described in plain language, or dropped as a map pin.
Describe it or drop a pin: “I need a car to the airport Friday at 7am” is enough
A map link and an honest travel-time estimate come with every confirmation — and where a location can't be pinned confidently, no route and no time are invented
Large group? automatically flagged as needing a bigger vehicle
Accidental double-bookings are caught automatically — same player, same pickup, same window
console · Transport
Six passengers, flagged for a larger vehicle — with who it is for, who booked it and the route on your ops list.
Hitting partners
Finding a hitting partner shouldn't take a phone tree
Players looking for someone to hit with are matched directly — no front-desk clipboard, no guesswork.
Junior sparring partners entered by your staff are directly bookable, at fixed times — the assistant matches them against the player's own court booking and reserves the session on that court
Or matched with another player looking for the same half-day: a name and phone number are handed over, and the two arrange it themselves
Levels, handedness and coach come with every sparring, so a player knows who they're hitting with before they say yes
Your team sees the whole pool, and which windows have more players seeking than offering — the cue to engage another sparring before anyone goes unmatched
console · Training
Only the sessions that fit the court the player already holds, against the pool your team sees in full.
Guest tickets
Courtesy tickets, without the paperwork
Guest passes are usually a clipboard at the players' desk. Here they're one message, checked against that player's allowance.
One message is the whole request: a guest's name and a count — granted on the spot with a code, and the player is told plainly what's left
A daily allowance per player, and your team can top any individual up for any single day — added to their allowance, never overwriting it
The pickup point and its collection window come with the confirmation, with a map location where the point has one
Editable within your rules: reduce the count or move the pickup up to the cancellation deadline; adding tickets needs fresh allowance, so it follows the earlier request deadline
console · Tickets
Asked, granted and coded in one turn — the same two requests, live on the day’s list.
Proactive alerts
We tell you before you have to ask
The assistant doesn't just wait to be asked — it reaches out. This is the feature players remember most.
Draw published: players are told who they're facing, the moment it's out
Order of play, personalized: your exact match position — “2nd on Court 3, after X vs Y”
The standout: live “you're up next” alerts as the match ahead of you finishes
Booking reminders before a court, physio or transport booking — and every alert is opt-in / opt-out per player
Fed by your own documents: upload the entry list, draw or order of play exactly as your producer issues it — any layout — and AI reads it into a draft your operator reviews and publishes. The alerts go out the moment it is live
console · Alerts
Three messages the player never had to ask for, each logged against whoever received it.
Escalation & human takeover
A human is always one tap away
When a request has no tool behind it — lost property, an accreditation issue, a complaint — it goes to your team, not to a dead end.
Filed with a written summary for an organizer who hasn't read the conversation — not a raw transcript
The assistant keeps helping while the item waits: raising a request never mutes the conversation
One tap to take the thread over — the player is told, in their own language, that they're now with the tournament team, and every reply carries the operator's name
Read it in your own language: one tap translates any player message, or a whole filed request, for the operator reading it
Hand it back when it's solved — the player returns to the assistant, announced the same way
console · Inbox
The player is told who they are talking to; your inbox carries the written summary and the thread.
First contact
No training. No manual.
Nobody has to be taught how to use it. The first time a player writes in, the assistant introduces itself and what it can do — and it doesn't stop there.
Introduces itself automatically the first time a player writes in — who it is, what it can do, and the week at a glance
Then keeps guiding them: book a court with no hitting partner mentioned and it may offer the training pool once — a timely nudge, never a sales pitch on every reply
“What can you do?” always gets a full answer — at any point in the conversation, not just the first message
Nothing to install and nothing to hand out at accreditation — it explains itself, continuously, for as long as the tournament runs
Self-explanatory doesn't mean static. The assistant keeps pointing players toward capabilities they haven't tried yet, exactly when it's relevant — not as an upfront feature tour.
The first message a player ever sends, and what comes back.
How it works
Not a chatbot. An AI assistant.
Tournament “chatbots” are button trees wearing a chat interface: tap through menus, get a pre-scripted answer, call the desk for anything real. Ace-istant is built on state-of-the-art AI models — it understands what a player is actually asking, typed or spoken, in their own words, and it can act on it.
Traditional chatbot
Tap through rigid menus and keyword triggers
Answers only pre-scripted FAQs
Can't actually do anything — call the desk to book
One script, one language
Breaks on anything it wasn't scripted for
Ace-istant
Just type — or speak — what you need, in your own words
Understands context, follow-ups, and changes of mind
Books, changes and cancels — on the spot
Replies in the player's own language automatically
Hands off to a human gracefully when it should
01💬
Player
Messages on WhatsApp, in their own words — or sends a voice note.
02🧠
AI assistant
Understands the request, the context and the follow-up.
03🎾
Your systems
Checks real availability, books it, fetches the document.
04⚡
Reply
A confirmed, accurate answer — in seconds, in their language.
For your team
Nothing is out of your hands.
Self-service is an addition to your desk, not a replacement for it. Selected administrators sign in to the operator console, where the whole tournament is workable by hand.
🖥️
Every booking, by hand
Court, physio, transport, sparring and tickets can each be created, moved or cancelled by an operator — with none of the limits the assistant applies to players.
💬
Take over any conversation
One tap moves a thread from the assistant to a person. The player is told, in their own language, and every reply carries the operator's name.
🌐
Read everything in your language
One tap translates any player message or filed request, so an operator never has to guess at a language they don't speak.
📄
Your own PDFs, read by AI
Upload the entry list, draw or order of play exactly as your producer issues it — any layout. AI reads it into a draft an operator reviews and publishes. The parser never publishes on its own.
🎚️
Configured, not coded
Courts, physios, transport points, ticket allowances, service hours, languages and every deadline are configuration. Any service a tournament doesn't need is switched off entirely.
👥
Roles per operator
Each member of your team sees only the tabs their role allows — front desk, operations, administration — down to individual permissions where you need it.
The same platform serves a 250 and a Slam without a fork. Where a venue already runs its own booking system, it can plug in in place of the built-in one, given programmatic access.
Languages
Speaks your players' language. Literally.
Every message — whether the player asked, or the assistant reached out first — arrives in their own language automatically. No settings to hunt for.
🎤 Voice notes work in all seven. “Verified” means an automated suite runs real conversations against the live assistant and checks every reply lands correctly, in-language — not a translated word list. Further languages on request.
Security & privacy
Built to be trusted with your players' data.
🔒
One channel, and only one
The assistant is reachable only through the messaging channel you enable — WhatsApp today, with Apple Messages (iMessage) coming next. No separate app and no open API talks to the AI.
🪪
Registration-gated
Every player, coach and manager is registered by your tournament and paired to their own handle first. An unregistered number never reaches the AI — it gets a polite notice, nothing more.
🚫
No passwords for players
The only proof of identity is owning the paired handle, enforced at the database level. Only your staff have a conventional login, and only for the internal console.
🔄
Clean slate between events
Data doesn't carry over between tournaments. Your operator resets the platform in one deliberate step before the next roster loads.
🛡️
Verified messages, isolated systems
Every inbound message is cryptographically verified before it is processed. Each part of the system keeps its own database and access keys — no shared point of failure.
🧾
Everything attributable
Every booking records who it is for and who arranged it; every operator reply carries a name. Nothing the assistant or your team does is anonymous.
Benefits
What that means for your tournament.
💰
Lower operational cost
Deflects the repetitive questions and bookings that eat staff time, so your team spends it on the moments that actually need a human.
✅
No double-bookings, structurally
Two players cannot take the same court at the same time — the slot is claimed at the database level, a built-in conflict check rather than a promise.
🌙
Round-the-clock availability
Players message whenever they need to — 2pm or 2am — and get a real, accurate answer immediately.
⚡
Instant, high-quality answers
No hold music, no waiting for the desk to open. Accurate answers in seconds, every time.
📈
A record of what players need
Every request, booking and escalation is logged — so next year's staffing and service decisions come from data, not memory.
🏆
Elevates the player experience
A same-day, always-available standard of service players remember — the kind of polish that signals a top-tier event.
Next steps
Ready for your tournament.
Every deployment is tailored to the event — branding, languages, workflows, and integrations with the systems already in place. This isn't a rigid off-the-shelf product, and it isn't a pilot waiting to be built: what's on this page runs today.
Put it in front of a real tournament.
The fastest way to judge this is to use it. We'll stand the assistant up on a tournament's own calendar, courts and services, put a WhatsApp number in your hand, and let your team book, cancel and take over a conversation for themselves. A short call is all it takes to set up.
